Cancellation policy

Overview of Cancellation Policies

Each host chooses the cancellation policy based on what they deem appropriate for their activities. The following cancellation policies apply:

Flexible: Full refunds are issued for cancellations made at least 5 days before the activity's start time.

Standard: Full refunds are issued for cancellations made at least 10 days before the activity's start time.

Firm: Full refunds are issued for cancellations made at least 30 days before the activity's start time.

Strict: Full refunds are issued for cancellations made at least 60 days before the activity's start time.

Refunds are not available for cancellations made outside the specified timeframes or for no-shows.

Host Cancellations

If a host cancels due to circumstances such as adverse weather, equipment issues, illness, or force majeure, you will either receive a full refund or be offered an alternative option, such as rescheduling. You can choose to accept the proposed alternative or receive a full refund if you prefer not to.

Hosts may adjust the route or itinerary as needed. Any changes to the booking, including cancellations or itinerary adjustments, do not qualify for additional refunds or reimbursement of expenses.

Rescheduling Requests

If you need to change the date or time of your activity, you may request a modification, depending on the activity’s flexibility. Contact the host directly using the information provided in your booking confirmation, or reach out to our support team at support@thevibevoyages.com.

Important considerations:

• Hosts are not obligated to accept date or time changes. If changes are accepted, they may be subject to additional fees based on the host’s terms.
• User-initiated rescheduling does not reset the cancellation period. If you request to change the date or time of your activity and the host agrees, the original cancellation deadline from your initial booking still applies. This means your eligibility for a free cancellation refund may be reduced or voided.
• Host-initiated rescheduling will result in a recalculation of your cancellation eligibility based on the new activity date, if you accept the change. Moving the activity to a later date can reopen refund eligibility; moving it to an earlier date can reduce or eliminate it, depending on the time remaining.

Special Circumstances

If an activity takes place on an island and all transportation services from the mainland are suspended due to severe weather, you will be eligible for a full refund. Please make sure to check transportation status in advance and explore alternative options if available to ensure you can reach your activity on time.

Post-Activity Issues and Refund Requests
If you encounter a significant problem during your activity that may justify a refund under our policies, you must contact Vibe Voyages customer support at support@thevibevoyages.com within 48 hours of the scheduled end time.

Refund requests are subject to the following review conditions:

• Vibe Voyages only holds the initial Prepayment. The remaining balance is paid directly to the Host, and Vibe Voyages cannot guarantee or facilitate refunds of amounts not processed through our platform.
• You may be required to provide supporting evidence (such as photographs, communication records, or a written statement).
• Refunds are issued solely at the discretion of Vibe Voyages and are not guaranteed.
• Vibe Voyages will review disputes fairly but cannot enforce refunds from Hosts beyond the Prepayment collected.