Faq

1. Select an activity. 2. Click “Book now.” 3. Choose your preferred date, time, number of participants, and optional extras (if available). 4. Follow the on-screen steps to submit your booking request. Your request must be confirmed by the activity host before your booking is finalized. Hosts have up to 24 hours to accept or decline the request.

1. Once you submit a booking request, it remains pending while the activity host has 24 hours to confirm or decline it. 2. If the host confirms within this timeframe, you will receive an email notification, and your prepayment will be processed. 3. If the host declines or does not respond within 24 hours, your prepayment will not be processed, and you will be notified via email. 4. If you don’t receive a confirmation email after 24 hours, check your spam/junk folder. If you still can’t find it, contact customer support at support@thevibevoyages.com with your booking request number for assistance.

If the host declines your request or does not respond within 24 hours, your booking will not be confirmed, and your prepayment will not be processed. You may try booking for a different date or selecting another activity.

You can cancel your booking directly from your profile on our website. Refund eligibility depends on the cancellation policy of the activity. If you cancel within the allowed timeframe, you will receive a full refund. Late cancellations may not be eligible for a refund.

If weather conditions make the activity unsafe, the host will notify you at least 12 hours in advance to cancel or offer an alternative date/time. • If you accept the alternative, your booking will be rescheduled. • If you decline, the host will cancel your booking, and you will receive a full refund. The final decision to cancel or proceed is made by the activity host.

On-site payments must always be made in the local currency of the activity location. Even if you book using a different currency on our website, you are expected to pay any remaining balance at the activity location in the local currency.

We offer payment options in multiple currencies for your convenience. Prices shown are based on real-time exchange rates, but minor differences may occur due to currency fluctuations, payment provider fees, or rounding adjustments.